Customer service nightmare - Off-Road Forums & Discussion Groups
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post #1 of (permalink) Old 08-14-2006, 07:44 PM Thread Starter
 
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Customer service nightmare

So here is the latest. I called today becuase the wire harness I was promised was exactly what I needed was, of course, not. It is only half of what I need. I was on hold so long today I finally had to hang up.

In addition the part I have been told for 5 weeks is in receiving, isn't. They told me today they have no idea when the parts will come in.

The starter I ordered is still in receiving, that will be three weeks that part has been in receiving.

INCREDIBLE!!!!!!!!!!!!!!!

The guy today seemed like a ice guy and I think he actually tried. He put me on hold twice for at least 15 minutes each time. Again the last time I had to just hang up.
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post #2 of (permalink) Old 08-19-2006, 04:44 PM Thread Starter
 
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Re: Customer service nightmare

UPDATE*****
I had to order more parts since the part they sent me was incomplete.

So I orderd parts last Tuesday and was shocked when the agent told me all of the parts were in stock. Two days later I received parts. I thought WOW maybe they are getting better.

But then I realized they sent me a wrong part again and shorted me another.

I just called and supposedly they have the right part to replace the wrong part and will ship it to me, free. However the part that was not in my last shipment, they said was in stock, NOT. They have it on order.

Also July 3rd I ordered a starter for a 90 and was told for three weeks it was in receiving. Today I find out the part was never in receiving and is now due next week!
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