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post #1 of (permalink) Old 06-02-2013, 02:30 PM Thread Starter
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Arctic Cat dealer cannot fix?!?!?

I've put this on several forums now hoping that somebody has solved this issue and can steer me into the right direction since my dealership cannot seem to solve the issue. While the feedback I've received thus far has been greatly appreciated, none of it has solved the issue yet.


2011 Arctic Cat purchased NEW two months ago. 133 miles on machine.



This is the intermittent noise I get when I apply my rear brake. I took my Cat to the dealership for warranty repairs on 5/21/13 to address this clunking noise as well as adjust the shift linkage that sometimes didn't fully engage the gear. The first dealer technician couldn't find the cause of the noise so they brought in some type of "specialist". Supposedly the specialist determined that the output shaft nut wasn't torqued properly at the factory and needed to be replaced. They didn't have the nut in stock (no surprise really; I tried to purchase an Arctic Cat oil filter today and that wasn't in stock, either) and had to order it in. They get it put back together and I picked up my Cat a few minutes ago (9 days later!) and brought it home to test. Within a minute of riding the same noise happened again!
Here is the dealership invoice I was given when I picked up my machine:



"DRAINED OIL INTO CLEAN CONTAINER AND INSPECTED
FOR METAL, REUSEDOIL
PER WARRANTY,
DISASSEMBLED CLUTCHES AND INSPECTEDFOR WEAR,
REMOVED ONE WA Y BEARING AND INSPECTED,
REMOVED SECONDARY ORNE GEAR BEARING
HOUSING,
SECONDARY DRIVE BEVa GEAR NUT WAS NOT TIGHT,
INSTALLED NEW NUTWfTH LOCTITEAND PRIMER,
PEA NED NUT, ADJUSTED SHIFT LINKAGE. ASSEMBLED
MACHINE AND TEST RODE"
First off, I'm completely surprised that Arctic Cat requires the dealership to reinstall the same engine oil they drained out.
Is this normal?
They invited me to bring the machine back to them so that a third technician can do exploratory surgery on it...hopefully he will get everything right or not...if he's any better than the last one I don't know why he wasn't in charge of the repair to start with...or if I choose I can trade it in on a Grizzly. They will give me a whole $5300 for the machine I just paid them nearly $8000 for just two months ago and the only reason I want to get rid of it now is because I just don't trust it.
To say I'm angry right now would be an understatement. My 2001 Arctic Cat was absolutely bullet-proof and the only reason I bought another Arctic Cat again.


YouTube Video - 6/1/13

Here is video of the exact same noise that I made yesterday. The only difference is that now the rear tires are locking up when I apply the rear brake. It's like the dealership spent nine days tightening up the rear brakes that now constantly lock up any time I apply the brakes.

I received the following email from Arctic Cat on 5/31/13:
"Nathan,
We have contacted Sue at your repairing dealership , HI-TECH MOTORSPORTS,
in Billings MT. She will be working with our technicians here at Arctic
Cat to assist in this warranty concern.
Sue will contact you to set up an appointment and will share your video
with our technicians here to access the situation and diagnosis of the
noise you have been hearing.
We are very proud of our Arctic Cat products and stand behind our warranty.
If you haven any questions on your Arctic Cat warranty please refer to your
owner operator manual that came with your new Arctic Cat ATV.
We have notated your concern under your VIN for future use. If there are
any questions or concerns in the future we will be able to review past
concerns and take that into consideration.
Thank you
Consumer Affairs
Arctic Cat Sales Inc
I responded to this email:
Hello,
I did not hear from my dealership at all on Friday. I attempted to call and left a message but got no response. I did not get a response from my dealer on Saturday, either. All day long, not one phone call. What I did do however, is update the website I have set up to publish every minute detail of this experience. My Arctic Cat Experience and if you visit the page you will see a link to the video that I made today of the exact same noise that the dealership supposedly repaired after having my machine for nine days. The only difference I can tell is that the rear brake now locks up the rear tires very easily. It never did that before; it's as if all they did was to tighten up the rear braking.
This is completely unacceptable; I want to be contacted by somebody at Arctic Cat who will resolve this issue.
I have not yet heard back from anyone and at this point do not expect to until possibly tomorrow.
I'm not trying to bust Arctic Cat balls here. I absolutely love the capability and overall performance of this machine but I want it to function properly. I don't want an inept dealership to continue hacking through my machine trying to discover the problem all the while hoping they reassemble it properly. After what they did to my rear brakes I'm reluctant to ever let them touch it again. There is a dealership two hours away where the techs are "Gold Catmaster Certified" but since I didn't buy my machine from them it would go to the end of a very long line where it could sit for literal months before anybody even looks at it.
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post #2 of (permalink) Old 06-02-2013, 06:57 PM Thread Starter
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I put the machine up on jack stands. With the tires left on it only pings once or twice and its not nearly as loud. In fact, if I weren't specifically listening for it I likely wouldn't notice it. With the tires removed, it doesn't do it at all; at least not loud enough for me to hear.
Thanks,
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post #3 of (permalink) Old 06-03-2013, 07:41 PM Thread Starter
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I called Arctic Cat today in hopes of speaking with someone. I was transferred to voice mail and left a message. This was at 10:00 this morning. No return call from Arctic Cat was made.
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