[Guest]

I bought a 3.1L engine from West LA Engine RIP OFF in August. I was told I would receive 250.00 for a good core. The 3.1 was running, but too many miles. In order to ship it back I paid $175.00 for return shipping of the core. The motor was shipped and about 2 weeks later my mechanic installed the motor. About 3 weeks later he called me and asked where the call tag was so he could return the motor. After a couple of weeks of trying to contact WestLAEngine and phone calls, they got back to me. After several back and forth calls, the told me that the time to return the engine was past due and that they would only give me $125.00 for a good core. I asked them why they had not included the call tag with the motor they shipped and they told me I would have to contact them to get the pick up scheduled. I asked them if I could just get the $175.00 refunded then as it would save money. They said they would check on it. I have emailed them and tried calling, but have not heard from them. I have requested they contact me so if they will not refund the $175.00 they will issue a call tag so I can ship the motor to them. NO Response.
I encourage no - one to deal with West LA Engine.

 

[Jim_Lou]

Are they messing with you because you're a thousand miles away. Wasn't there a source closer to home?

The first computer system I did in Anchorage was over $100,000. Part of the deal was that I had to buy my customer a round trip airplane ticket to St. Louis. If the system didn't work to his satisfaction, he could get his hands around my throat, and I'd have paid for it! I always think about that when I'm sending a bunch of dollars a great distance.

 

[Guest]

I hate it when people pull this crap. Is this the shop?

West L A Engine Rebuilding
3243 South La Cienega Boulevard, Los Angeles, CA 90016

I live in West LA. Want me to stop by? Email more details to me.

Mike
[email protected]

 

[jdoggmoney]

Oustanding idea Mike. Maybe when they see that they are hurting themselves in more ways than one, they will stop treating folks this way regardless of where they are from. I wish you both luck. I LOVE THIS BOARD!

 

[Rio_Grande]

I tried to e-mail them, but it kept coming back.

 

[1446]

Frankly, I enjoy it when people gripe about companies like this over public forums... I appreciate the heads up to discourteous and sometimes nonexistent customer service....

Thank you for the warning... I only hope that West LA engine can get a copy of this and understand that I am going to tell any person looking for an engine to look elsewhere.

You reap what you sow......

They shouldn't be around long..