I know what you mean. I got a SM420 from AZ that was packaged really well. When I got it, the shifter handle was out of the "box" (I use this term LIGHTLY...it was in the shape of a football). Luckily, it didn't get busted up and there wasn't any parts missing. Also, they missed the pickup day and guaranteed three day delivery. It ended up in my possession in four days.