Off Roading Forums banner
1 - 1 of 1 Posts

2,076 Posts
I'm with Brad on this's definitely a dealer to dealer thing. My dealer is the "you changed the air filter so we aren't going to fix your power steering" type. The owners manual simply states that the installation of optional non dealer/factory equipment does not void your warranty ....... they just do not warrant the installed part. That is, if I install a snow plow (and many a Jeep has had a snow plow on them from new) and my transfer case goes's covered ......if the plow goes bad because of something wrong with the Jeep (let's say a defective spring let go and you crunched the hydro cylinder)'s not. I've heard of dealers not warranting a bad Tcase because it was driven off road!!!!! They never state ANYWHERE in the documentation "We only intended this vehicle to be used in the event of inclement weather .....and this is limited ot only snow"......We build in the off road capability just for peace of mind for those who only think that they may want to consider doing it someday".
If you attach .....let's say a light bar and install it to THE FACTORY AUX. POWER CENTER and the electrical fries's covered ......if the lights fry......they aren't. THIS IS WHAT THE THING IS THERE FOR AND WE HAVE A REASONABLE EXPECTATION OF IT DOING IT'S DESIGNED TASK.
Shop around for a dealer who has a more reasonable policy. It depends on the managment. Warranty work traditionally pays nothing ..... that is, nobody makes any money on it ......they get credit for the parts.....factory time for the labor the service manager-the service writer-the parts man-and the owner have little insentive to do the stuff. This is compounded when the dealer has a lot of cash business......warranty work gets bumped to the novice mechanics because they don't care if it comes back for a redo------in 3-6 weeks when we have another opening.
Now you get into a "gray area" with engine mods. My Ford and Dodge dealer did not care if I installed an oil cooler on my new vehicles......both service managers were of the opinion that this was a "reliability enhancement" installation .....but my Jeep dealer wouldn't let me install a high volume oil pump even though it was available from MOPAR ......I did it anyway. The funny thing about my Jeep dealer is that they don't have a whole bunch of business of any kind ......I was in on a Tuesday to get an appointmet for inspection.....and got one on Thursday ....this is unheard of for a independant shop or most of the other dealers in the area ...... so nobody goes there unless they have to.
It comes down to the hassle you're willing to go through to get them to honor the warranty. See if you can talk to the Chrysler/Jeep rep....he will give you the bottom line.

Good luck,

1 - 1 of 1 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.