I have ordered from them quite a few times and have never had a problem. Recently UPS lost a shipment from them (that's another story !)and when I talked with 4 Wheel Parts Wholesalers about it they overnight expressed new parts to me. Another time I fought with an after market fuel gauge for almost a year to make it work (I may not be bright, but I am stubborn). I even called Stewart Warner for help with no success. When I finally called 4 WPW the guy I talked to told me instantly what I needed, I got it and everything worked perfect. Maybe I've just been lucky ?