Re: Rocky Road delivered!
I ordered a pair of rear OME springs and and Over The Top Steering system on April 30th.
Michael said they were on the shelf, and I told him that I had heard that before. He went and checked, and said they had one pair of springs and would ship them out the next day, and would have to make the OTT. I asked, “How long?”
He said it will ship out in one week and be at your door within two weeks.
I ordered the parts and the next day RRO sent the tracking number for the springs.
After one week my OME springs arrived, right on time.
I called after the first week to check the status and he said the OTT will ship tomorrow.
The next day I received an e-mail with tracking number for the OTT. Seven days later they arrived.
When I ordered I talked to Michael, I also explained to him what happened last year and that I want an honest ETA, verses being told two-weeks for over two months. He lived up to everything he promised. Both parts right on time.
Hopefully this is a sign that RRO is turning things around.
Thanks Michael for being honest and getting my order to me on time.
Customer service is as important a quality product.