Join Date: Jan 2003
Location: Northwest Corner, Connecticut
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Trail Tough is number 1!!!!
After finding out last week that my transfercase that was being sent to TT to be rebuilt with 6:1 gears was damaged in shipping I called Trailtough to let them know there would be a delay. I felt really bad since i was getting their only 6:1 gearset (which many wanted) and now would delay them. Linda was very cool and offered some advice with dealing with UPS. We discussed the delay and they understood the circumstances and told me it was okay to send another case and thanked me for calling them. After the conversation, I felt good that I could still get the gears I had saved up for even though I had to get another case... not too big of a deal, just another $100to spend on the money pit, hopefully...
Well, today the phone rings and it was Linda from TT calling me... IMPRESSIVE! I told her first off I found a case and was getting it out after I pulled it from a buddies parts rig. I thought she was going to say that they sold the gears or something but she shocked me by saying they already put a case together and were shipping it out, for ME! I am truly impressed. They secured me as a dedicated customer previously by just understanding me dilemma.
I think that was a pretty cool thing to do it really made them stand out as business owners. I appreciate how down to earth they are and would recommend them highly. They are right up there with Shrock. I commend you people over at TT and thanks. Brent