picking a repair facility
In the past couple of months,i've heard some horror stories here.Bad repair shops.I have to ask,are you price shopping?It doesn't sound from any of the stories,that you have a place you trust, and/or are your regular repair place.If i may,here are some suggestions to find A place.
1)quit price shopping,the lowest price is not necessarily a bargin.
2)Do they employ ASE,or factory trained techniciains?Do they have any training at all?you would not go to the "home diploma"doctor,would you?
3)Look at the shop,is it clean,new equipment?Are they up to date on information?Ask if they have alldata, or michtell information systems.Books are out of date the day they are printed anymore,factory revisions and updated repair procedures occurr daily!
4)When you go for regular maintenance,(oil change,ect.)do they do a inspection?Yes,they are looking for more work,but that is also a record of whats been done and what needs to be done.
5) stick with one shop,you will know them and they will know your vehicle.If its a repair they cant handle,they will tell you and offer a shop they trust to keep their customer happy(so they come back!)
6)Warranty,do they cover parts and labor?how long?
7)do they listen when you are telling them whats wrong with your car?Be as complete as possible with symptoms.does it happen only at start up?after heat soak?ect.
8)All of the above costs huge!Talent is not cheap(do you work for cheap?)the price range in parts is huge also,cheap is just that,quality parts cost more,but i can stand behind them and offer a real warranty.once again,the lowest price isn't a bargain!
9)Quit shopping over the phone,let me see your car before i give you a price.Mabey its not the waterpump,just a bad hose clamp,or mabey there are broken /rusted bolts that will affect the price of the repair.Wouldn't you rather know that up front?
10)Trust,thats the most important part.if i hand you a crank sensor and tell you that was your problem,do you even know what your looking at?is it even off your car?face it,your going to have to go on trust sometime,so why not get to know your repair people and give them a chance to earn that trust.
there is few things to look for,i'm sure Aaron , dave, and others can add some more to the list(please do!)
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