Join Date: Nov 2001
Thanked 5 Times in 5 Posts
More saga of the carpats.com winch
You may remember that I started a post that said carparts.com was a rip-off and then later wrote a
retraction when I got my winch. Well there is more.
When I opened the box, I had a hawse fairlead which I thought should have been a roller type but I
thought that maybe I was mistaken so I didn't pay much attention. When I went to fill out the warranty
card, I noticed that I had an old serial number, 247xxx, the latest serial numbers are above 383582. I
also checked the Warn page and found that an XD9000 stock # 28500, which is what I ordered came
with the roller fairlead.
I called carparts.com and asked about this. They wanted my order number so I got out the packing slip.
The packing slip calls for a part number 27550 which is the more expensive XD9000i, even though I
actually got the XD9000. They say that they will make the exchange, but is this screwed up or what?
First their website doesn't take the order properly and looses it, then UPS gets it to the wrong depot
and says they don't deliver to my location, which they do, and now this. Does everybody have these
problems or am I just holding my mouth wrong. I know I got a good price but I didn't need all this.