Join Date: May 2002
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here's a copy of the letter i sent to sears/kmart over their 'new' craftsman replacement policy.
man, im steamed.
atleast i'll be getting better quality tools from now on.
The newest name in disposable tools.
Tonight, I have made the decision to stop buying anything Craftsman, and quite possibly anything sold by Sears, and their parent company Kmart.
Today, my torque wrench, model number 9 44543, Serial number 940515060 broke the locking ring. Since it is branded Craftsman, I took it to my local Sears store.
When I presented the broken torque wrench, I was informed that it was only covered by a 1 year warranty. Well, that was news to me. When I purchased it, over 8 years ago, it was warranted for LIFE. Which is one of the single biggest reasons I bought it.
I was asked if i had the receipt. Receipt?....the tool is over 8 years old....I dont even keep tax records for that long, how am I supposed to produce a receipt for something that old? Wait...watch me pull a receipt out of....well, you know what comes next.
If my 'WARRANTED FOR LIFE' tool is only now covered by a 1 year warranty, I will definately be taking my tool buying dollars elsewhere, like maybe Lowes for the Kobalt brand or start buying them off the Snap-on/Matco/Mac trucks where I know for sure, without a doubt a warranty for life means a warranty for life.
Should what Craftsman tools I have now fail, I will return them for replacements. In the future when I need to purchase new tools, I will be going elsewhere.