Official Curmudgeon
Join Date: Nov 2001
Location: Kansas
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Re: o/t but i need some help
It would help if you were clearer with your post. Which key is the problem? The one that originally came with the car or a second one she got? Did she pay for another key or did they provide it?
If it's the original key that came with the car, many states have laws that you can take the car back and annul the deal within 30 days of the purchase. I'm sure they'd rather fix the key than loose the sale.
If she bought a second key, how did she pay for it? If she put it on a credit card, call the credit card company and explain the problem. They should tell you to just return the key to the dealer and it will be deducted from her card.