Join Date: Nov 2001
Thanked 5 Times in 5 Posts
Collection agency problem
I am getting what I consider harassing phone calls from a collection agency. Please read the following report that I intend to send off to the State Attorney Generals office. I talked to the state office today and they are expecting my complaint. Give me your impressions as to if you had a full understanding and even any grammatical errors or poor sentence structure that needs correction.
<font color="blue">I began getting automated prerecorded message calls a few weeks ago from a company who only identified itself as KCI, I believe the person who had made the recording said her name was Susan. The message stated that they were representing a client on a PERSONAL matter and asked me to call the number they gave.
Not knowing who they were or what their business was I ignored the message and did not respond. I've heard of people responding to one of these type calls only to find themselves transferred to a 900 number and later have a charge on their phone bill for a call they did not place.
The calls persisted, at least once a day and sometimes twice for quite some time. These were always the same prerecorded message. I was never called by a person even though some of these calls came during regular business hours.
The calls eventually ended for a period of about three days but started up again still as prerecorded messages, this time from a woman who identified herself as Rae. After two or three of these calls, I finally called the number, 913-307-0880 on 9/23/02. The person I contacted wanted my phone number but refused to give any information about the company. I refused to give my phone number without them telling me who they were. This resulted in me getting hung up on three times in three call attempts.
On the fourth call, the person I talked to reluctantly told me they were Kansas Councilors an accounts receivable company (I remembered another couple of call from Kansas Councilors but had not made the connection with KCI). I asked if that meant collection agency. After some double talk, he finally admitted that that would be a layman's term for them. Knowing I had no creditors looking for me, I gave him my phone number. After a few seconds, he responded with, "Michael Davis." I asked who Michael Davis was and why he thought I owed him money. I was told that my number, XXX-XXX-XXXX was the number they had for Michael Davis. I informed them that they were mistaken, that I had this phone for 12 years and there was no Michael Davis ever connected with this number during that time.
I further told them that they should check the number in a criss-cross directory or on the internet if they felt that I was lying to them. I was told that my number would be immediately removed from the list but I was given a lecture that I should have called earlier so they wouldn't have wasted so much of their time calling this wrong number.
With no apology and having been accused of prolonging the problem through my inaction of not returning their calls, I asked to speak to a supervisor. My request was denied, and I was hung up on. I placed several more calls, making requests to speak to a supervisor and was hung up on several more times. On my last call that evening, I was told that there were no supervisors on duty and that I needed to call back during regular business hours.
When I called back during regular business hours the following day, I was transferred to a supervisor who told me they had no reason to apologize to me, I was again accused of being at fault by not returning their calls earlier and was once again hung up on.
Now more than 24 hours after they were informed that they had the wrong number and being assured that my number would be removed from the list, I still got another call. I called again and was transferred to a supervisor. It was the same supervisor that I had talked to earlier this day. When she recognized my voice and problem, I was once again hung up on.
Maybe you can convince them that I am not the person they are looking for and get these calls to cease. I have been unsuccessful.</font color>