Join Date: Apr 2002
Thanked 3 Times in 3 Posts
OT - Screwed out of $100 at Checker. Need Advice.
Checker is also known As Shucks or Krager in other parts of the country.
First, the rundown.
I needed a pitman arm puller to yank the pitman arm off the steering shaft so I could replace the seals.
Not being able to go to Autozone of Pep Boys (both were closed), I went to the closest Checker store. I asked for a pitman arm puller to rent, but they only had a $100 5 piece steering kit. Inside of which was a pitman arm puller.
They handed me a brand new kit, took my $100 deposit and on my way I went.
Well, I got home, pulled the nut and washer off of the steering shaft. Placed the puller squarely on the pitman arm, attached a socket and ratchet to the puller, and on the first turn, one of the arms that holds onto the pitman arm snaps - right at the joint no less.
Remember, this is a brand new set, noone else could've possibly stressed the metal which just screams "manufacturer defect".
So, pissed off and worried about my $100 deposit, I go tearing off to Checker again. When I get there I calmly and politely ask to speak to the manager on duty. Just so happens I get to talk to the assistant manager. So I explain to him what happened, and showed him the broken puller. He recites the "store policy" which is basically "you break it, you buy it". Nevermind the fact that there is no paperwork or anything is given at time of loan...but that's another point.
Anyway, I once again explain to him that I shouldn't be held accountable for a defect in the material. I was not misusing the tool, and there is no way that I could've cranked down on it too hard..it's a pitman arm puller for crying out loud, it's going to have large amounts of force placed on it.
Anyway, my steering box still leaks, my pitman arm is still attached, I am currently the unproud and unhappy owner of a bunch of tools I'll never use again, and to top it all off -I'm $100 lighter in the wallet.
I did get the district managers name and phone number so I will be talking to him come Monday. But I need advice on how best to approach this situation to minimize the chances of getting screwed.