Re: Boycot 4 Wheel Parts Warehouse
"For those guys it's just about making the sale"
You're exactly right, they must work on commission and they're slimier (sp?) than a bunch of used car salesmen. Heres' my condensed horror story:
I ordered a complete 6" lift, to the tune of about $1100. Then my E4OD died. I got the news of the dead tranny the very next day, and couldn't afford both. I called 4WPW back to cancel, they said, oh, we can't cancel, it's already been shipped. Oh, and BTW there's a 15% restocking fee if you send the packages back.
They just didn't want me cancelling this order, and were gonna discourage me in any way possible.
2 weeks later folks, the lift showed up. Gee, ya think it had actually shipped when I called to cancel? NO.
I never did get my restocking fee back, but a manager finally told me (after not returning my messages several times) that they would give me 15% off my next order.
They had tried to suck me in for a second order, and it kinda worked. About a year later I ordered a more basic lift kit from them to use my discount. When I placed the order I voiced my concerns over the 6" lift having 4" blocks, and how some people have reported the 4" blocks are not enough. The guy told me no problem, if it sits ass-down just call us and we'll exchange the blocks free of charge.
Anything to make the sale.
Well, after several weeks my front had not settled like they say, and I decided I'd rather have my Bronco a bit ass-high than low. So I called to exchange my blocks and they denied any knowledge of ever saying that, or that any of their salesmen would ever offer that. But they'd be happy to sell me a new block kit.
Stories like this are all too common, and Burned is 100% right: I'd rather pay a bit more to KNOW I'm gonna get what I want, when I want it, and customer service after the sale. With 4WPW you're taking a gamble, and if you lose you'll be lucky to ever get your right part at the original price.
Also note that Pro-Crap and Genuine Gear ARE 4WPW, and their quality shows it. Avoid these brands IMO
Finally, those who report good service have gone to LOCAL 4WPW stores, those guys can't hide behind the fone all day. The mail order division is the worst, but its' ALL a terrible company IMO.
Consider giving your business to Tyres Intl, or Natl Tire or Rockstomper or Rusty's or West Coast Diff or whatever......