Re: Bronco Wanders Down Road
When you deal with a Ford Dealership and they say something is not covered by the warranty, then argue until he gives in. If the person you are talking to does not agree, then ask for the head guy. Keep going until they know you by site and full name.
I have had problems dealing with dealerships (I have a '91 SAE Bronco, and my wife a 1998 Taurus), and they always want to pull a fast one. Oh, it is not just one dealership, it seems they all get the some crap-on-the-customer training.
But, what I do is raise hell! I ask for every big shot working there, and then ask them for their dealership I.D. This will get them wondering, and they will ask you what you need that for. I just reply that I want to be able to tell Ford Headquarters just what a lousy they are, and that I want to add them to my Web page as being a sorry excuse place to do business. And they threaten to sue me if I do that, but I let them know that customers have every right to voice their dissatisfactions.
Well, the brakes all got redone, transmission serviced, and even an oil change. All free! Then again, I enjoy arguing with [censored] when they are in the wrong!
So, don't let them charge you for what could have been a defect in parts. (Even if it wasn't, who is to say?)