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post #1 of (permalink) Old 09-06-2002, 07:39 PM Thread Starter
 
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Dealer Problems--Wheel Bearings...

Hello all, I wandered over form the GM board since I'm having a Ram problemo.

Ok, 99 1 ton with 24 valve cummins 2wd duallie. Under 30k miles on the truck and still under waranty. Started noticing a bearing noise from front so we took it to the dealer and they pulled the rotor off and found the inner bearing races completely welded to the spindle[img]images/icons/shocked.gif[/img]. According to them, we need a new knuckle, rotor, and bearings. Also, from them, they want $5000, yeah, five thousand dollars. What the heck is this non-sense? It should be under waranty but they say that we packed it with wrong grease or tightened the spindle nut too tightly. We have never even taken a wheel off the thing! It's never been in a shop for anything either. Has anyone ever had these types of problems with there truck? Anyone know a different company to get the knuckle? They want over 2 grand for the knuckle...

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post #2 of (permalink) Old 09-06-2002, 09:12 PM
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Re: Dealer Problems--Wheel Bearings...

WHAT THE [censored]? I'd go up there and tell them to go to hell and fix my damn truck or they'd be hearing from my goddamn attorney. That is moronic bull****. Is the spindle cast as part of the knuckle? If not, I dont think you'll need a knuckle, just a hub/spindle, and rotor if it's one-piece with the hub. Who repacks their wheel bearings before 100k miles on a 2wd anyway??? That is some grade-A bull****. Contact D-C and see if they can help you, then break out the attorney letterhead and see if that perks them up.
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post #3 of (permalink) Old 09-06-2002, 10:31 PM Thread Starter
 
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Re: Dealer Problems--Wheel Bearings...

Well, actually, part of there waranty system says that the wheel bearings have to be packed at 30k miles or they won't honor the waranty. But we only have 25k miles and hadn't even began to thought about having it done yet. And if we did do it we would have had the dealer do it just so nothing like this happens. According to them the spindle and knuckle are all one piece, like the chevy 2wd's. I have not talked to them, it's my dads truck and he went down there today and got the news. He has a full time attorney so I'm sure he will be speaking with him shortly on the manor. They district service manager came down and looked at it tonight and is supposed to call us in the morning and tell us if it's warantied or not. But who the hell ever heard of 5 grand to replace one knuckle, one rotor, and a set of bearings? I mean, were only talking one side, I'll throw a freakin dana 60 under there before I pay that.

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post #4 of (permalink) Old 09-07-2002, 09:03 AM
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Re: Dealer Problems--Wheel Bearings...

I would go to another dodge dealer and ask them to check it out, those techs get a kick back on the parts and they just might be trying to make money off you by selling you more than you really need. Heck I have a good friend that works at the dealer so I get the best prices on all mopar parts...
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post #5 of (permalink) Old 09-07-2002, 11:06 AM Thread Starter
 
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Re: Dealer Problems--Wheel Bearings...

Well, there selling us the parts we do need. But they shouldnt be anywhere near 5 grand. I mean, a knuckle, rotor, and bearings??? Plus it should be under waranty. Haven't heard back from that head guy yet though.

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post #6 of (permalink) Old 09-07-2002, 02:45 PM
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Re: Dealer Problems--Wheel Bearings...

Definately talk to other dealerships. This would be the kinda thing that would get me to start using other dealerships and telling everyone I know not to use that specific dealership. Then I'd call the area DC manager and bitch, and just go up the ladder from there. Then I'd take it to a different dealership to get it fixed. Last step, after it was fixed, I'd call the head honcho I got help from back and report it was satisfactory taken care of by a different dealership and I won't be going back to the first place.

If I was the owner of a dealership and one of the guys from the Chrysler Building in Detroit called me, I'd damn well make sure his "suggestions" were followed out. I'd also feel pretty bad if I couldn't follow them because the displeased customer had taken the vehicle elsewhere and gotten satisfactory service from one of my rivals.

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post #7 of (permalink) Old 09-07-2002, 02:55 PM
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Re: Dealer Problems--Wheel Bearings...

you could swap in a nice dana 60 and throw a t-case under there for 5 grand! if you end up having to pay for it, that's what i'd do.... at least the money would go towards something. that or see if you can find some lift or drop spindles in a street truck catalog, they'll be fairly cheap and i'm sure you could find a way to compensate for the lift or drop they give you. i've seen enough (gay!) dropped duallies around here to lead me to believe that such a thing exists even for a 1 ton truck. but i'd hassle them for a warranty repair til i was blue in the face, then worry about how to fix it myself.... damn thats some bull****.
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post #8 of (permalink) Old 09-07-2002, 06:55 PM Thread Starter
 
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Re: Dealer Problems--Wheel Bearings...

Yeah, turns out the disctrict manager is not doing anything today since it's saturday so we have to wait till monday to here if it's waranted or not. If it's not, I'm going to find the parts either at the dealer or somewhere else and do it myself. Screw them. We found out today by a Dodge mechanic that said that 3 grand of the 5 is labor!

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post #9 of (permalink) Old 09-08-2002, 08:13 AM
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Re: Dealer Problems--Wheel Bearings...

Still $2000 for 3 things that aren't that big! The bearing around $50 maybe and the rotor $200 and the knuckle $1750... NO! I could see maybe $700, I personally don't know what the knuckle looks like on it but come on, it can't be $3000 labor to fix! Thats 50 hours @ $60 an hour shop rate, a motor job is less than that! Heck, you can ask one of the techs if he wants to do it on the side and save you big money! Good luck!
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post #10 of (permalink) Old 09-08-2002, 10:35 AM Thread Starter
 
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Re: Dealer Problems--Wheel Bearings...

They said the knuckle was around 900. And carparts.com has the rotors for 168 and bearings for around 55 bucks... Still waiting to heaf from that district manager guy on the waranty issue though...

You know the really funny part, it's also in there for the steering column making alot of noise when turning, a moaning sound, and Saturday they said that they can't fix that till they hear from that guy because the messed up front wheel bearings caused the steering column noise. Yeah, whatever...

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