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post #1 of (permalink) Old 08-17-2001, 12:49 PM
**DONOTDELETE**
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beware Ricky Stator

I just wanted to throw a caution to the wind for all those who might need to get any stator work done...
I bought a basket case 88 Quadzilla, and one of the parts that needed to be replaced was the stator. I couldn't find anyone that actually sold NEW stators for it, so I sent the stator for my quadzilla to Ricky stator a couple of months ago, and asked for EVERYTHING to be replaced on it. They said no problem, and quoted me a price, I agreed, sent them the stator, and they worked on it, and sent it back. I've finally got the bike together, and am SUPPOSED to leave on vacation TOMORROW for a trip to the dunes. Well, Monday, I started to get everything together, and went to load the bike up, and nothing...wouldn't start. I narrowed it down to the stator being bad already...??? OK! So I contact MIKE at Ricky Stator, explain the situation, and the time crunch situation, and he says, SURE! It's under warranty, just ship it to us, we'll get it done the same day, and ship it back to you...you'll have it back by Friday! I had it shipped to my wife's office, to make sure that it would get signed for without fail... Well, it's Friday, my wife calls me, says that both fed ex and ups have made their deliveries for the day, and no stator... I call them up, and they tell me that the pulsar is bad, and it'll be $75.00. I ask why, because it should be under warranty. He says no, it didn't get replaced with the rest, because it wasn't bad at the time. I'm beside myself!! THEY mess up on my order, it breaks, I pay for overnight shipping to get it back to them, inorder to make sure I have it for my vacation, and they won't take responsibility for their mistake. He then tells me that if they had replaced the part originally, they would honor it...well duh! But the fact of the matter is that I requested a service, IN WRITING (email), they quoted me a price for that service, I agreed, and PAID via credit card over the phone, and they did the service.... So as far as I'm concerned, they should fix it...otherwise, I wouldn't have had to even ship the thing to them again anyway, cause it would work fine. So they are telling me that I'll have to pay the $75.00, PLUS shipping back as well...not to mention the fact that even though they have me on file, they didn't contact me when they got the part, to tell me this grand news. Now even if I have them do the work, they can't gaurentee it to my door any earlier than 10AM saturday. (I was supposed to leave at 4AM) So now not only are they giving piss poor business, but I'm wasting almost a whole day of my vacation time. I asked to talk to Ricky, and Mike says that he's standing firm on his decision. I can't believe how piss poor they are handling this. I asked if they bought a car that they thought was supposed to have A/C, and later they find out that it didn't, if they considered that fullfilling the service purchased....he says, no. I asked how this was ANY different?!!! The excuse was, "Look, obviously we're going in circles here, I'd hate to say that we're wasting the afternoon arguing on the phone..." Obviously he didn't want to answer the question!

So now, they are at least going to ship it back to me for free, but without the part being fixed! I know that the $75 isn't a whole lot of money, but it's the principle of the whole business thing.
I just wanted to pass this on to the rest of you as a warning.

Also, after spending quite a long time on the phone with Mike, and trying to get some results....getting no where, I told them that I'm going to notify the BBB, and his response was to go ahead! I was like, that's a great attitude, obviously you don't give a rat's ass about reputation, let alone customer service
Willy



 
 
 
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