Horrible customer service

VH191 · #1 08-08-2006, 11:49 PM

I have been trying to order parts for a BAJA 50 since 6/2/06. Things started off ok but went down hill fast.

At this point Karl will not even return my emails. Some of the CSR's are so rude, it makes wonder if their mnagement even cares.

Call back from management - now that's a joke!!! They will not call me and I have asked countless times.

Finally I received one part, no packing slip or any documentation. I still have two parts on order with no idea when I will get them. I have been told every week since 7/3 the parts are "in receiving".

Karl started out responding well but now he will not respond. I asked hm several times to call me but he will not do it.

Do yourself a favor and do not buy their product. [img]/ubbthreads/images/graemlins/mad.gif[/img]

VH191 · #2 08-12-2006, 10:27 AM

And still no response from anyone at Baja - no surprise.

Baja employee · #3 08-19-2006, 06:28 PM

in response to vhi91

I have told this customer already why his parts have not been shipped. I can not help someone who does not want to listen.

VH191 · #4 08-20-2006, 01:56 AM

Oh I listen alright. You just change your story and refuse to even respond to my requests for iformtion.

It may not be you personally that changes the story but your company sure does. But for sure you persoally refused to give me a response for requested updates. I have the many emails I sent you withput a response.