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post #1 of (permalink) Old 07-11-2006, 06:02 PM
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Jeep Transfer Case and Transmission Problem

Vehicle: 1999 Jeep Grand Cherokee 5.7L.

We took it to the dealer in the summer of 05 and they diagnosed our clacking noise as the transfer case going bad, but they said it was driveable and they recommended fixing it as soon as possible or it would eventually go out.

A year later, last month, the noise suddenly got worser and we started hearing faster clacks and quicker taps. Anytime we accelerated it got louder and worser until eventually over 30mph it'll make a loud snapping noise like a chain broke off center or something. We did that three times and the third time it gave out. The car cranks and sound great, but doesn't move at all in drive or reverse and the noise has stopped! We towed it back to the house.

We figured the transfer case finally went out. We paid hefty for the new transfer case. Loaded it in the jeep and had it professionally towed off to a transmission shop. After they inspected it, they said that the transfer case was fine because they took it out and turned it or something. They said the problem was probably inside the transmission. We were shocked and in disbelief because the dealer told us the transfer case and we paid $95 just for the dealer to look at it and tell us this a year ago.

Going on the dealer's notes I went ahead and told them to install the new transfer case and the car still doesn't move. We're back at square one after $1300 of towing, service, and labor. The transmission shop still has it.

I don't know whether to tow it back to the dealer to inspect the new problem or let them do it. I guess driving it for a year with the clacking noise cause transmission troubles.

Does anyone have any advice. I don't know who to trust now. The dealer or the shop.
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post #2 of (permalink) Old 07-11-2006, 07:16 PM
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Re: Jeep Transfer Case and Transmission Problem

It is entirely possible that you caused the transmission problem by driving with the bad transfercase that long. The dealer did tell you "as soon as possible". If the trans shop installed the transfer case; I'd let them replace or rebuild the transmission. They'll at least give you a warrentee on the workmanship to install the case and they'll give you a comprehensive warrentee on the new or rebuilt transmission. It makes little sense, it seem to me, to pay another tow bill. Chalk this one up to experience. Good Luck! [img]/ubbthreads/images/graemlins/smile.gif[/img]
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post #3 of (permalink) Old 07-12-2006, 10:40 AM
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Re: Jeep Transfer Case and Transmission Problem

The only thing dealers can do is selling you new vehicles. That's about the only thing they're good at. Maybe a few exceptions, but i'm convinced it's only excepcions that dealers know anything about the vehicles the're selling.

I always go to specialists like trannyshops or off road centers for advice, but mostly I would have done a better job myself. Only for work that requires special tools I sometimes need to pay them a visit...
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post #4 of (permalink) Old 07-12-2006, 11:06 AM
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Re: Jeep Transfer Case and Transmission Problem

Totally agree with NIX...........on my Z71 last year I had this weird sort of rotation thumping sound coming from the rear end.......I took it to the dealer and they said it was a bad rear wheel they replaced that( and a rear rotor as they broke it taking it off) and it was still making the same noise after I picked it up. So then they were convinced it was the transfer I took the truck back and went to see a tranny shop.........they confirmed it was not the transfer case and was indeed the rear end..........they adjusted it and shimmed it and all is good. The dealer still ripped me off a couple of hundred bucks with their pathetic skill at diagnosing a noise. I will never take any of my trucks to a dealer!!
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